I don't hear any audio?

I don't hear any audio?

First confirm with others on the platform to see if they are having similar issues, if it's just you..
-are you able to hear audio from any other site?
-make sure you're using Google Chrome as your browser.
-If you're already using Google Chrome, try refreshing your browser or opening up the platform in a new tab. 

Also, check:
-Any VPN's active?
-Any Firewall active?
You would want to turn these off if possible



*an alternate solution if none of the above options are helping would be to try an alternate device.


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